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About Port Service Support Portal (PSSP)

The Port Service Support Portal (PSSP) is a complaints management and Port service support solution aimed at addressing business to business transaction problems in Nigeria Ports. The portal allows stakeholders to submit and track the status of complaints, enquiries and port service request in an online real-time manner. The portal will over time acquire data which when aggregated will generate complaints statistics. The statistics will then be used to guide authorities in decision making and will also indicate individual agencies/organizations/companies’ levels of service efficiency and contributions to efficient service delivery in the Ports.

The objectives of the application include:

      • Provision of self-serve online portal to Port stakeholders to lodge complaints, enquiries or request for service on business to   business transactions in the Ports.
      • Provision of efficient complaints redress mechanism.
      • Provision of modern complaints management tool for the Complaints Handling Team of the Nigerian Shippers’ Council.
      • To provide PORT INFORMATION. The Portal will contain links to sites of Agencies of government offering Port related services
      • To show Standard Operating Procedures and Anti-Corruption Policies and Ethic Rules of all Agencies of government operating in the port for easy access to all stakeholders and the general public.
      • To provide a means of reporting all kinds of issues and infractions in the Ports and aggregating them into reliable statistics for decision making.


            The expected benefits of this project to the port include: 

            • Improved Transparency in business to business transactions in Nigerian Ports
            • Improved complaints reporting and handling processes.
            • Improved Ports efficiency and accountability.

             

            About Partners

            • Independent Corrupt Practices and Other Related Offences Comission (ICPC)

              Independent Corrupt Practices and other Related Offences Comission (ICPC) was established through the enactment of the Corrupt Practices and Other Related Offences Act 2000, to tackle endemic corruption in Nigeria. The Commission is mandated to prohibit and prescribe penalties for corrupt practices and other related offences. Its duties encompass Enforcement, Prevention, Public Education and Mobilization against corruption.

              To find out more, visit us at www.icpc.gov.ng